Refund policy.

 CONSUMER REFUND & WARRANTY POLICY

(Read below for BLSTRsander PROFESSIONAL & INDUSTRIAL TERMS & WARRANTY)

For consumers purchasing outside their trade, business or profession

Important: Nothing in this Part limits mandatory consumer rights. Where mandatory law provides greater protection, that law

prevails.

1. Scope and Final Seller

This Part applies where the buyer qualifies as a consumer. The statutory legal guarantee is owed by the final seller. If TWSM Europe BV is the final seller, TWSM Europe BV is responsible for its statutory obligations. Purchases from an independent dealer remain subject to the consumer's mandatory rights against that final seller.

2. 14-Day Right of Withdrawal

A consumer purchasing online or otherwise at distance may withdraw from the contract within the statutory withdrawal period, generally 14 calendar days from delivery, without giving a reason, subject to applicable law. The consumer must communicate the decision within the applicable period.

3. Return Instructions and Address

Before returning a product, the consumer should contact TWSM Europe BV at koen@blstrsander.com so that the correct return procedure can be provided. Unless another return address is specifically supplied, returns to TWSM Europe BV should be sent to: TWSM Europe BV, Hof ter Schriecklaan 70, 2600 Antwerp, Belgium. A request for prior contact does not remove or restrict a statutory withdrawal right.

4. Inspection, Operational Testing and Diminished Value

A consumer may handle and inspect the product to the extent reasonably necessary to establish its nature, characteristics and functioning. Because the BLSTRsander is an abrasive blasting power tool, operational use with abrasive media may cause internal contamination and wear that goes beyond ordinary visual inspection.

Where handling or operational testing goes beyond what is reasonably necessary, TWSM Europe BV may claim or deduct the diminished value permitted by applicable law. Operational use does not automatically extinguish a statutory withdrawal right where applicable law provides otherwise.

5. Security Seal

A security seal may be fitted at or near the abrasive ejection area. The seal assists TWSM Europe BV in determining whether the machine has been operated with abrasive media. A broken, removed or altered seal may therefore be taken into account, together with the physical condition of the machine, when assessing use and any resulting diminished value. A broken seal does not by itself remove a mandatory statutory withdrawal right.

6. Return Shipping for Withdrawal

For a change-of-mind withdrawal, return shipping is borne by the consumer where this was properly communicated and applicable law permits it. Defective, non-conforming, damaged or incorrectly supplied goods are handled in accordance with mandatory law.

7. Refund Timing and Method

A valid withdrawal refund is processed within the period required by applicable law and may, where legally permitted, be withheld until the returned goods are received or the consumer provides evidence of return. Refunds are normally made using the original payment method unless otherwise agreed. Standard outbound delivery costs are refunded where and to the extent required by law.

8. Voluntary Return of Used Machines – Commercial Goodwill

Outside a statutory withdrawal or legal-guarantee claim, TWSM Europe BV may voluntarily accept an operationally used machine after physical inspection. Any refund or refurbishment allowance is a commercial goodwill arrangement and not a statutory entitlement.

Where TWSM Europe BV accepts such a voluntary return, a lightly used, complete machine that is technically sound and suitable for resale as refurbished may receive a refund of up to 70% of the original product purchase price. A heavily used, contaminated, incomplete, damaged or technically affected machine that is not reasonably suitable for refurbished resale may

receive no voluntary refund. The exact goodwill amount, if any, is determined after inspection based on mechanical condition, wear, contamination, completeness and resale viability.

9. Return of Device After Goodwill Evaluation

If a customer does not accept a voluntary goodwill proposal and requests the machine back, the machine can be returned. Shipping and reasonable handling costs for returning the machine to the customer are borne by the customer, unless mandatory law requires otherwise.

10. Statutory Legal Guarantee

Consumers retain all mandatory statutory conformity and legal-guarantee rights applicable to their purchase. For new consumer goods sold in Belgium/the EU, the statutory legal guarantee is generally two years from delivery. Where UK consumer law applies, the applicable mandatory UK statutory rights remain unaffected. The product must conform to the contract and possess the qualities and functionality the consumer may reasonably expect, taking account of its description, instructions and circumstances of sale.

11. Reporting Damage or a Consumer Claim

Customers should report visible transport damage, an incorrect item or an alleged defect as soon as reasonably possible after discovery. Prompt reporting, including photographs/video where useful, helps assessment. No voluntary reporting period in this Policy reduces a longer mandatory statutory right or notification period.

12. Consumer Remedies

Where a valid lack of conformity exists, statutory remedies apply in the legally prescribed order and subject to proportionality. Depending on applicable law, this generally means repair or replacement first and, where appropriate, price reduction or termination/refund. Costs are handled as required by mandatory law.

13. Normal Wear versus Lack of Conformity

BLSTRsander is an abrasive power tool and contains components that naturally wear during use. Normal wear is not in itself a lack of conformity. Whether a failure constitutes wear or non-conformity depends on the component, expected function, use intensity, abrasive, maintenance, product age and applicable law.

14. Wear and Maintenance Components

Components normally subject to wear include, where applicable:

• ceramic impeller components and blades;

• ceramic inner ring;

• lower wear ring;

• handguards and other parts directly exposed to abrasive;

• seals and comparable wear parts;

• carbon brushes.

The fact that a component is a wear part does not exclude a genuine manufacturing defect or mandatory consumer right.

15. Carbon Brushes

Carbon brushes are normal motor wear and maintenance components. Their life depends on operating time, load and conditions, and periodic inspection/replacement may be necessary. Replacement due solely to normal wear is routine maintenance. This does not exclude a valid conformity claim where the brushes, motor or related components were defective or non-conforming.

16. Misuse, Abrasive and Maintenance

Users must follow the manual, safety instructions and technical abrasive requirements. Damage demonstrably caused by misuse, unsuitable or excessively coarse abrasive, foreign material, unauthorized modification or failure to follow clear operating/safety instructions may fall outside coverage to the extent permitted by law. Mandatory consumer rules concerning proof and causation remain applicable.

17. Product Representation, Surface Suitability and Performance

BLSTRsander product photographs, videos, demonstrations and published application examples represent genuine product use under the conditions shown or described. They do not constitute a promise that every surface, coating or application can be processed successfully or economically.

Blasting performance depends on factors including surface type and condition, coating/contaminant type and adhesion, material hardness and structure, abrasive type and grain size, machine settings, geometry, operator technique and working conditions. Not every surface or application is suitable for abrasive blasting, regardless of the equipment used.

If the BLSTRsander itself functions in conformity with the contract but a particular surface or application produces limited or unsatisfactory results because of application-specific factors, that circumstance does not by itself constitute a product defect or lack of conformity. This clause does not affect statutory rights where the product itself is defective, non-conforming, or was specifically sold on an incorrect binding representation concerning that application.

18. Repairs and Unauthorized Modifications

A modification or repair that causes or contributes to damage may affect coverage to the extent permitted by law. An unrelated modification does not automatically remove mandatory consumer rights.

19. Product Safety and Mandatory Liability

Nothing in this Policy excludes mandatory consumer, product-safety or product-liability rights or obligations.

20. Language and Prevailing Version

In the event of discrepancies or differences in interpretation between this English version and a translation, the English version shall prevail to the extent permitted by applicable mandatory consumer law. Mandatory language requirements and consumer protections remain unaffected.

21. Contact for Consumer Returns and Claims

Contact koen@blstrsander.com and include the order or invoice reference and, for technical claims, the serial number where available.

BLSTRsander
PROFESSIONAL & INDUSTRIAL TERMS & WARRANTY

For purchases predominantly for trade, business, professional or industrial purposes

Important: This Part defines the intended professional duty profile, the separate 12-month commercial warranty and the B2B

allocation of commercial risk. It does not exclude liability or rights that cannot lawfully be excluded.

1. Scope

This Part applies to customers purchasing predominantly for professional, commercial, trade or industrial purposes. It applies in addition to the general Terms of Service unless a specifically negotiated written agreement lawfully provides otherwise.

2. 12-Month Commercial Warranty

TWSM Europe BV provides a 12-month commercial warranty from the date of delivery against proven manufacturing and material defects. This commercial warranty is separate from any mandatory rights that may apply and is not a guarantee of minimum service life, minimum operating hours, production output or continuous-duty capability.

3. Professional Product Positioning

The BLSTRsander is a professional handheld power tool for portable abrasive surface preparation. Its intended professional and industrial role includes spot repair, local corrosion removal, local coating removal, weld areas, edges, corners, maintenance zones and other limited surfaces where portability and rapid deployment are valuable.

4. Intended Duty Profile

The BLSTRsander is intended primarily for spot repair, local surface preparation and intermittent abrasive blasting applications. It may be used in industrial environments when operated within this intended role.

It is not designed as a continuous-duty production blasting system and is not intended to replace blast rooms, automated blasting systems, high-capacity compressor-driven production equipment or other equipment engineered for uninterrupted high-volume abrasive blasting.

Industrial use itself does not invalidate warranty coverage. The relevant issue is whether the machine was operated within its intended capabilities and reasonably maintained.

5. Service Life and Intensity of Use

The service life of the BLSTRsander and its components depends on operating intensity, load, duty cycle, abrasive media, abrasive flow, machine settings, application, maintenance and environmental conditions.

Where intensive or high-load use causes the machine or a component to reach the end of its normal service life before expiry of the commercial warranty period, this shall be considered wear rather than a manufacturing or material defect, to the extent permitted by applicable law.

The mere fact that a machine or component requires service or replacement during the warranty period does not by itself establish a warranty defect.

6. Excessive Load and Operation Outside Intended Duty

Damage, accelerated wear or premature failure caused or materially contributed to by the following is excluded from the commercial warranty to the extent permitted by law:

• excessive or abnormal operating load;

• continuous or near-continuous operation outside the intended duty profile of a handheld power tool;

• use as a production blasting machine or primary equipment for continuous high-volume blasting;

• repeated overheating or continued operation while the machine is abnormally hot;

• failure to allow appropriate cooling during intensive operation;

• blocked or restricted abrasive flow causing abnormal operation;

• operation outside stated technical capabilities;

• continued operation after abnormal noise, vibration, heat, smell or materially reduced performance becomes apparent.

7. Professional Wear Components

Normal wear of components exposed to abrasive or normal motor wear is not covered by the commercial warranty. These include, where applicable, ceramic impeller components/blades, ceramic inner ring, lower wear ring, handguards/protective parts, seals, carbon brushes and other components identified as wear or maintenance parts.

Wear rates may vary substantially depending on abrasive hardness, grain size, flow, speed, application, intensity and maintenance. A genuine manufacturing or material defect in a wear component remains covered where established.

8. Carbon Brushes and Secondary Motor Damage

Carbon brushes are wear and maintenance components. Professional users are responsible for periodic inspection and timely replacement of both carbon brushes.

Continued operation with excessively worn brushes may damage the commutator, armature or motor. Damage caused or materially contributed to by failure to inspect or replace worn brushes in time, or by use of unsuitable replacement brushes, is not covered by the commercial warranty.

9. Professional Maintenance Obligations

Professional users are responsible for routine maintenance appropriate to a power tool operating in an abrasive environment, including inspection and timely replacement of wear parts and carbon brushes, keeping ventilation openings clear, removal of accumulated abrasive/contamination, checking the abrasive feed system and stopping operation where abnormal behavior indicates inspection is required.

10. Abrasive Requirements

Use of BLSTR-branded abrasive is not mandatory unless expressly stated for a specific application. Alternative abrasive must meet technical requirements communicated by TWSM Europe BV. Damage caused or materially contributed to by unsuitable, contaminated, foreign or excessively coarse media is excluded from the commercial warranty.

11. Disassembly, Modification and Unauthorized Repair

Commercial warranty coverage may be refused where the machine has been materially modified, improperly repaired or partially/completely disassembled by an unauthorized person and the intervention caused, contributed to or prevents reliable assessment of the claimed defect.

Normal user maintenance expressly permitted in BLSTR instructions, including replacement of designated user-replaceable wear parts and carbon brushes, does not by itself invalidate coverage.

12. Technical Claim Assessment

TWSM Europe BV may reasonably request proof of purchase, serial number, application details, approximate operating pattern and intensity, abrasive type/grain size, photographs/video, maintenance information and return of the machine or relevant components. The purpose is to establish technical cause. Component failure alone does not automatically establish a manufacturing defect.

13. Warranty Remedy

For a valid commercial-warranty claim, TWSM Europe BV may, as reasonably appropriate and subject to mandatory law, repair the machine, replace the defective component, replace the machine, or refund/credit the affected machine where repair or replacement is not reasonably appropriate.

Repair or replacement does not restart or extend the original 12-month commercial warranty period unless mandatory law requires otherwise.

14. Application Testing and Customer Responsibility

Professional customers are responsible for assessing whether the BLSTRsander is appropriate for the required substrate, coating, workload, duty cycle, finish and productivity. Demonstrations, application tests, performance examples and previous successful use do not constitute a guarantee of identical results under different conditions.

15. No Production-Capacity Guarantee

No demonstration, test, quotation, website statement or previous application constitutes a guarantee of minimum service life, minimum operating hours, production capacity, abrasive consumption, processing speed or uninterrupted availability unless a specific guarantee is expressly agreed in writing by TWSM Europe BV.

16. Business Continuity and Backup Equipment

Where completion time, production continuity or operational availability is critical, the professional customer is responsible for appropriate capacity planning, redundancy and backup equipment. The BLSTRsander should not be relied upon as the sole critical production asset for a continuous abrasive blasting process.

17. Downtime and Consequential Commercial Loss

To the maximum extent permitted by applicable law, TWSM Europe BV is not liable to professional/business customers for indirect, incidental or consequential commercial loss arising from product failure, repair, delay or unavailability, including loss of production, profit, revenue or anticipated savings; project delay; idle labour; loss of contracts or business opportunities; third-party contractual penalties; or rental/substitute-equipment costs.

This exclusion does not apply to liability that cannot lawfully be excluded or limited.

18. Direct B2B Liability Cap

Subject to mandatory law and except for liabilities that cannot legally be limited, TWSM Europe BV's aggregate contractual liability arising directly from a particular affected product is limited to the amount paid to TWSM Europe BV for that affected product.

Nothing excludes or limits liability for fraud, wilful misconduct, death or personal injury where such limitation is prohibited, mandatory product-liability obligations or any other liability that applicable law does not permit to be excluded or limited.

19. Dealer, Distributor and Representative Statements

Dealers, distributors, agents and representatives may not create or extend warranties or make binding promises on behalf of TWSM Europe BV concerning service life, operating hours, continuous-duty capability, production output or suitability for a specific industrial process unless expressly authorized or confirmed in writing by TWSM Europe BV.

20. No Implied Exclusivity or Long-Term Supply Obligation

Repeated purchases, reseller/dealer/distributor status, forecasts, demonstrations or previous supply do not by themselves create exclusivity, protected territory, minimum-supply obligations or an obligation to continue supplying a product, application, quantity or price. Such commitments require a separate written agreement.

21. Future Product, Application and Supply Decisions

TWSM Europe BV may change future specifications, recommendations and maintenance requirements as technical experience develops. It may withdraw an application recommendation, discontinue a product or component, or decline future unconfirmed orders for technical, safety, quality, commercial or supply reasons.

Existing accepted orders and specific binding written commitments remain governed by their agreed terms.

22. No Liability for Anticipated Future Business

To the extent permitted by law, a decision concerning future unconfirmed supply, product discontinuation or withdrawal of an application recommendation does not create liability for anticipated resale, expected future profit, expected distribution revenue or other unconfirmed future business.

23. Returns by Professional Customers

Professional products should not be returned without prior authorization and return instructions. Unless a return results from a valid warranty claim or another written agreement, B2B returns are accepted only at TWSM Europe BV's discretion and may be subject to inspection, depreciation, refurbishment, handling and transport costs.

24. Product Safety and Mandatory Liability

Nothing in this Part excludes obligations imposed by mandatory product-safety or product-liability law or any other liability that cannot legally be excluded.

25. Governing Law and Jurisdiction

Professional/business transactions are governed by Belgian law unless mandatory law or a specifically agreed written provision requires otherwise. Subject to mandatory jurisdiction rules, disputes with professional/business customers fall within the jurisdiction of the competent courts for the registered office of TWSM Europe BV.

26. Language and Prevailing Version

In the event of discrepancies or differences in interpretation between this English version and a translation, the English version shall prevail to the extent permitted by applicable mandatory law.

Policies

27. Policy Updates and Version Control

TWSM Europe BV may update these Professional & Industrial Terms & Warranty for future transactions. New versions do not retroactively reduce rights attached to earlier transactions. The applicable version is the version made available in connection with the relevant transaction. Archived versions may be retained for administration and claim assessment.

28. Contact and Claims

Professional warranty and return requests should be sent to koen@blstrsander.com. Include the order/invoice reference, machine serial number where available, description of the issue, application, abrasive used and relevant photographs/video.

Document version: 2026-10 | Retained for traceability. This identifier does not alter statutory rights applicable to a transaction.